📋 Overview

At VedicSiddhanta, customer satisfaction is important to us. We strive to deliver authentic, high-quality astrological consultations, research reports and sacred products. This policy outlines the circumstances under which cancellations, refunds and returns are accepted.

🔮 Digital Services & Consultations

Astrological consultations, written reports and other digital services involve significant personalised effort, research and the dedicated time of Rocky Jamwal. As such, the following terms apply:

Consultations & Written Reports

• Once a consultation has been conducted and delivered, or a personalised report has been prepared and dispatched, the service is considered complete and is non-refundable.
• Astrological analysis is interpretive and personalised. A refund cannot be claimed on the grounds of disagreement with the analysis, predictions, or because predicted events unfold differently — please refer to our Disclaimer.
• If you are dissatisfied with the quality or completeness of a delivered report (e.g. a question you paid for was not addressed), contact us within 7 days and we will review and, where justified, revise the report at no extra cost.

Courses & Webinars

• Course and webinar enrolment fees are refundable if cancellation is requested at least 5 days before the course/batch start date — a refund will be issued minus any payment gateway charges.
• Once a course or webinar series has commenced, or once access to recorded materials has been granted, fees are non-refundable.
• If we cancel or reschedule a webinar/course for any reason, you will be offered either a full refund or a transfer to the next available batch.

📅 Cancellation & Rescheduling

We understand that plans change. Our consultation cancellation terms are designed to be fair to both you and our practitioner's reserved time:

To cancel or reschedule, contact us by phone, WhatsApp or email (see Section 11) with your booking reference as early as possible.

📦 Physical Products

For tangible goods purchased through our store — sacred handicrafts, printed books, gemstones, rudrākṣa, yantras and ritual items — the following return and refund terms apply.

We take great care to describe and photograph our products accurately. However, as many of our items are handcrafted or natural (such as gemstones and rudrākṣa), slight variations in colour, texture, size and natural markings are normal and are not considered defects.

Return Window

• You may request a return within 7 days of receiving a physical product, provided it meets our return eligibility criteria (Section 5).
• To initiate a return, contact us within the 7-day window with your order number and the reason for return.

✅ Return Eligibility

To be eligible for a return, a physical product must meet all of the following conditions:

• The item is unused, unworn and in the same condition that you received it.
• The item is in its original packaging with all tags, certificates (for gemstones) and accessories intact.
• The return is requested within 7 days of delivery.
• You have proof of purchase (order number or receipt).
• The item is not on the non-returnable list (Section 7).

How to Return an Item

💳 Refund Process & Timeline

Once your return is received and inspected, or your eligible cancellation is approved, we will notify you of the approval or rejection of your refund.

Refund Timeline

• Approved refunds are processed to your original method of payment.
• Refund processing begins within 3 working days of approval. The time for funds to reflect in your account depends on your bank or payment provider.
• Payment gateway transaction charges (typically 2–3%) are non-refundable and may be deducted from the refund amount, as these are charged by the payment processor and not retained by us.

🚫 Non-Refundable & Non-Returnable Items

The following are not eligible for return or refund:

• Completed astrological consultations and delivered personalised reports
• Downloadable digital products and resources once downloaded or accessed
• Energised, activated or consecrated (prāṇa-pratiṣṭhā) ritual items, once activated at your request
• Gemstones and rudrākṣa that have been worn, used or had their certification seal broken
• Customised or made-to-order items (custom yantras, personalised mālā, etc.)
• Items returned without original packaging, tags or certificates
• Items returned after the 7-day window
• Sale, clearance or promotional items (unless defective)
• Gift cards and donation payments
• Course and webinar fees once the programme has commenced

🚚 Shipping & Delivery

This section applies to physical products. Digital services and reports are delivered electronically via email or your account, with no shipping involved.

Processing & Dispatch

• Orders are typically processed and dispatched within 3–5 working days of payment confirmation.
• Custom, made-to-order or energised items may require additional preparation time, which will be communicated at the time of order.
• You will receive a dispatch confirmation with tracking details (where available) once your order ships.

Estimated Delivery Times

• Shipping charges are calculated based on destination, weight and dimensions, and are displayed at checkout before payment.
• Delivery timelines are estimates and may vary due to courier delays, customs (for international orders), festivals, weather or other factors beyond our control.
• Please ensure your shipping address and contact number are accurate. We are not responsible for delays or non-delivery resulting from incorrect address information.

🌍 International Orders

We are pleased to ship sacred products to clients worldwide. Please note the following for international orders:

• Customs duties & import taxes: International orders may be subject to customs duties, import taxes or other charges levied by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping charges.
• Customs delays: International shipments may be delayed by customs clearance processes. Such delays are beyond our control and do not qualify for refunds.
• Restricted items: Certain items may be restricted from import into some countries. It is the customer's responsibility to ensure the items ordered can be legally imported into their country.
• Returns from abroad: International return shipping costs are borne by the customer, and refunds exclude original international shipping charges.

📭 Damaged, Defective or Lost Items

We pack every order with care, but occasionally items may be damaged in transit or a wrong item may be sent. In such cases, we will make it right.

If Your Item Arrives Damaged or Incorrect

• Contact us within 48 hours of delivery with your order number and clear photographs of the damaged item and its packaging.
• Once verified, we will offer you a free replacement (subject to availability) or a full refund including shipping — your choice.
• For damaged/incorrect items, we bear the return shipping cost.

If Your Item Is Lost in Transit

• If tracking shows your order has not been delivered within the estimated timeframe, contact us and we will investigate with the courier.
• If the item is confirmed lost in transit, we will offer a free replacement or full refund.

📞 Contact Us

For any questions about cancellations, returns, refunds or shipping, or to initiate a return or report a damaged item, please reach out to us: